At Next Phase Graphics, we strive to ensure your complete satisfaction with our custom garments. We understand that there may be instances where you need to return or exchange an item. This Return Policy outlines the guidelines and procedures for returning custom garments. Please review this policy carefully before placing your order.
1. Eligibility for Returns:
- Custom Orders: Custom garments, including personalized or made-to-order items, are not eligible for return or exchange unless they are defective or damaged.
- Standard Orders: If you have ordered a non-customized garment from our standard product range, our general return policy may apply. Please refer to our standard return policy for those items.
- An eligible return has a window of 14 days after the item has been received or delivered.
2. Defective or Damaged Items:
- We take great care in ensuring the quality of our custom garments. In the unlikely event that you receive a defective or damaged item, please contact us within [number of days] of receiving your order.
- To facilitate the return process, we may request detailed information and photographs of the defective or damaged item.
- Upon verification of the defect or damage, we will provide you with instructions on returning the item and offer a replacement or refund.
3. Non-Defective Custom Garments:
- As custom garments are made specifically for you based on your specifications, we are unable to accept returns or exchanges for non-defective items.
- We encourage you to carefully review all design details, sizing, colors, and other specifications before placing your custom order to ensure accuracy.
4. Order Cancellation or Changes:
- Due to the personalized nature of custom garments, order cancellations or changes can only be accommodated within [number of hours] after placing the order. After this timeframe, we begin production, and modifications may not be possible.
- Please contact us as soon as possible if you need to cancel or make changes to your custom order.
5. Incorrect Personalization:
- If the custom garment does not match the specifications you provided during the ordering process (e.g., incorrect spelling, wrong design, or incorrect placement), please contact us within [number of days] of receiving your order.
- We may request supporting evidence, such as photographs, to verify the error.
- If the mistake is determined to be on our part, we will provide instructions for returning the item, and we will either correct the error or provide a replacement at no additional cost.
6. Return Shipping:
- If a return or exchange is authorized for a defective or damaged custom garment, we will cover the cost of return shipping.
- For non-defective custom garments or incorrect personalization, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method and obtaining proof of shipment for your return.
7. Refunds and Store Credit:
- Refunds for eligible returns will be issued in the original form of payment, or if not feasible, as a store credit.
- Store credits can be used towards future purchases and do not have an expiration date.
8. Exceptions:
- The following items are generally not eligible for return or exchange:
- Custom garments with customer-specified design elements that are subjective in nature (e.g., color choice, design preference).
- Custom garments that have been altered or modified by the customer.
9. Contact Us:
- If you have any questions, concerns, or need assistance with a return or exchange, please contact our customer service team using the information provided below. We are here to help and will address your inquiry promptly.
Please note that this Return Policy is subject to change, and the version in effect at the time of your order will apply., we strive to ensure your complete satisfaction with our custom garments. We understand that there may be instances where you need to return or exchange an item. This Return Policy outlines the guidelines and procedures for returning custom garments. Please review this policy carefully before placing your order.